Apps & custom software
Customer Portals
“Can you send me that document again?” — if your team hears this daily, you don't have a service problem. You're missing a portal.
We build customer portals where your clients find documents, book appointments and track their status themselves — 24/7, GDPR-compliant and connected to your existing systems. Fewer emails, faster answers, happier customers.
Why a customer portal
Every routine request that lands in your inbox is a process that should run on its own.
Drastically fewer emails
Documents, invoices and status updates are self-service. Your team answers questions that actually need a human.
Appointments book themselves
Clients pick free slots online instead of playing phone tag — with automatic reminders that cut no-shows.
Professional customer experience
A branded portal signals: this company is organized. That impression carries into renewals and referrals.
GDPR instead of email attachments
Sensitive documents belong behind a login, not in inboxes. A portal gives you access control and an audit trail.
What your portal can do
Built around your client relationships — typical modules include:
Document center
Contracts, invoices, reports and files — versioned, searchable and available for download at any time.
Online appointment booking
Real-time availability, rescheduling and automatic reminders — synced with your team's calendars.
Status & project tracking
Clients see where their order, case or project stands — without asking and without waiting.
Secure messaging & requests
Structured forms and a message center replace unstructured email threads — everything in one place.
System integrations
The portal syncs with your CRM, ERP, DMS or industry software — no duplicate data maintenance.
Your brand, every device
Fully branded, responsive and fast on desktop, tablet and phone — with secure login and role-based access.
From inbox chaos to portal
Analyze customer touchpoints
We identify which requests, documents and appointments generate the most back-and-forth today.
Define portal scope
We prioritize the modules with the biggest relief for your team and the most value for your clients.
Design & prototype
A clickable prototype in your branding — validated with real customer scenarios before development starts.
Development & integration
We build the portal and connect your CRM, calendars and document systems via clean interfaces.
Launch & customer onboarding
We help you roll the portal out to your clients — with invitation flows that drive real adoption.
Operate & expand
Hosting, updates and new modules as your needs grow — everything from one team in Cologne & Berlin.
What does a customer portal cost?
Individual quote
Portal pricing depends on modules, integrations and the number of client accounts. You get a transparent fixed quote after a free initial consultation — often starting with a lean version that proves its value fast.
Request a quoteCase studies
Our work
A selection of brands and businesses we build growth systems for.
Frequently asked questions
Anyone who regularly exchanges documents, appointments or status updates with clients: tax advisors, agencies, property managers, craft businesses, medical practices, consultancies. Rule of thumb — if the same customer questions arrive by email every week, a portal pays off.
Give your customers self-service
Tell us which requests flood your inbox today — in a free initial consultation you'll get a portal concept and a transparent, no-obligation quote.
No spam. No commitments. Response within 24 hours.