AI & Automation
Customer Service Automation
Your customers expect answers in minutes — not on the next business day.
We automate routine requests across WhatsApp, email and web chat — instantly answered, correctly routed, with a clean handoff to your team for the cases that need a human. Better service and a relieved team at the same time.
Why automate customer service?
Most service requests repeat themselves — and every one your team answers by hand costs time that complex cases deserve.
Instant answers, around the clock
Delivery status, opening hours, appointment requests — answered in seconds, evenings and weekends included.
A relieved service team
Recurring questions run automatically, so your people focus on the cases where empathy and judgment matter.
Where your customers already are
WhatsApp is the channel your customers use every day anyway — service there feels effortless instead of bureaucratic.
Consistent quality
Answers come from your knowledge base — correct, up to date and in your tone of voice, regardless of time and workload.
What we set up for you
WhatsApp is the flagship use case — but the same logic works across every channel your customers use.
WhatsApp customer service
Requests via WhatsApp Business are answered automatically — from order status to appointment requests — with a human takeover at any point.
WhatsApp automation
Appointment confirmations, reminders, status updates and campaigns run automatically via WhatsApp — opt-in based and privacy-aware.
FAQ & request automation
Frequent questions on your website and in your inbox are answered automatically from your knowledge base.
Intelligent routing
Requests are recognized, categorized and routed to the right person or department — with priority for urgent cases.
Clean human handoff
Clearly defined escalation rules hand complex cases to your team — with the full conversation context, so nobody starts from zero.
Connected to your systems
Ticket system, CRM, shop and calendar are integrated, so answers use real data and every interaction is documented.
How we work
As an AI-native agency with offices in Cologne and Berlin we run setups like this ourselves — strategy, implementation and operations from one team.
Request analysis
We evaluate your actual service requests: what repeats, what takes the longest, what can be safely automated.
Knowledge base & dialogue design
We structure your FAQs, documents and product data into a knowledge base and design the conversations in your tone of voice.
Setup & integration
WhatsApp Business, web chat and email are connected to ticket system, CRM and calendar — GDPR-aware from the first message.
Test phase with real requests
The automation answers real cases under supervision. Escalation rules and answers are refined until the quality is right.
Operations & improvement
We monitor resolution rates and customer feedback, keep the knowledge base current and expand the setup channel by channel.
More from AI & Automation
The six offerings in this category build on each other — many clients start with one workflow and expand step by step.
Process Automation
Automate CRM, email, quoting and reporting workflows so recurring tasks run without manual effort.
Sales Automation
Qualify leads, book meetings and chase quotes automatically — so no opportunity slips through.
Document Automation
Extract, generate and route documents automatically — from offers and invoices to contracts.
AI Chatbots & Phone Assistants
24/7 chat and voice assistants that answer questions, qualify leads and book appointments.
Marketing Automation
Nurture leads, run campaigns and report automatically — marketing that keeps working after office hours.
Not sure where to start?
Our AI consulting finds the workflows with the biggest leverage before you invest — and AI training gets your team ready to work with the new setup.
What does customer service automation cost?
Individual quote
The investment depends on the channels, the size of your knowledge base and the systems to integrate. After a free initial consultation you receive a transparent fixed-price quote for setup and ongoing operations.
Request a quoteCase studies
Our work
A selection of brands and businesses we build growth systems for.
Frequently asked questions
That depends on the number of channels, the scope of your knowledge base and the systems we integrate. A focused WhatsApp setup is leaner than a full multi-channel service desk. You get a transparent fixed-price quote after the initial consultation — no obligation.
How fast do your customers get an answer today?
Tell us which requests flood your team every day. In a free initial consultation we'll show you what can run automatically — with a transparent, no-obligation quote.
No spam. No commitments. Response within 24 hours.